TCEA Payment Policy

1. Accepted Payment Methods

• Payments or purchase orders (POs) are due within 30 days of registration.
• TCEA accepts American Express, VISA, MasterCard, Discover, checks, ACH, and school POs.
• For group or special credit card payments, use the Online Credit Card Authorization Form.

1.1 Purchase Orders

For TCEA to process POs or checks, please ensure:

• All registrants are registered for the event.
• Full names of registrants are listed.
• A breakdown of events/services with dollar amounts and total.
• The name of the approving authority (for POs).

Note: A PO is not final payment. It is the registrant’s responsibility to forward invoices for processing.

2. Event Access

Access to TCEA events or services is granted only after receipt of full payment or a valid PO, including registrations made within 30 days of the event.

3. Cancellation, Transfers, and Refunds 

TCEA offers flexibility up to the cancellation deadline. After the deadline, no refunds are issued under any circumstances (including illness, travel delays, acts of God, terrorism, or duplicate registrations).

• Cancellations must be submitted in writing to registration@tcea.org.
• Refunds are processed within 30 days:
  • Registrations $305+: refund minus $60 fee
  • Registrations under $305: refund minus $30 fee
• No refunds for cancellations within 14 days of the event.
• POs will be billed the applicable cancellation fee.
• Registration transfers to another person are free of charge. To request a transfer, email registration@tcea.org
• If TCEA cancels an event, full refunds or alternatives will be provided.

3.1 TCEA Convention

• Reminder notices are sent during the 30-day payment window.
• If no PO or payment is received by the deadline, the registration (including add-ons) will be cancelled without penalty.
• To reinstate, email registration@tcea.org and pay at the current rate.

3.2 TCEA Courses and Certifications

• All payments are final.
• No refunds for non-completion.

3.3 TCEA Merchandise

• Payment is required before shipping.
• No refunds once an item has shipped.

3.4 TCEA Membership

• For membership refund inquiries, email registration@tcea.org.

4. Responsibility for Payment

Registrants are responsible for any unpaid balances, including fees for cancellations, transfers, or no-shows, even if initially billed to an employer.

5. Exhibitors and Sponsors

• Refunds will be processed within 30 days of request.
• No refunds for cancellations made within 60 days of the event.

5.1 TCEA Convention and Exhibition Exhibitors and Sponsors

Refer to your Convention Contract Terms and Conditions in the Exhibitor Service Center.

6. Contact Information for Payment

Email: registration@tcea.org
Fax: 512-476-8574

For ACH Payments: contact accounting@tcea.org

Mailing Address:
TCEA Registration
P.O. Box 18507
Austin, Texas 78760

Physical Address (for overnight payments)
TCEA Registration
3100 Alvin Devane Blvd.
Building B
Austin, Texas 78741

Questions? Call us at 512-476-8500.

7. Addendum to Payment Policy

Agreements, terms, partnerships, and contracts agreed upon that are not listed in the payment or cancellation policies above are not negated by this payment policy and shall be honored according to the original agreement.

Updated 9-11-2025